Marketing Plan For A Small Business - 2998 Words

Thesis Statement: The economy is for ever changing toward what has control of demands, the environment of entrepreneurship is high on the charts, however the small business are surviving equally with the large businesses. Key Points: †¢ The interest of how a small business begins the foundation of the establishment and analyzing the duties of managing this goal. †¢ Elements that make a business such as the investors, consumers, and strategic management will be explained in detail. †¢ The benefits of TQM when implementing the strategic plan to meet goals or increasing profit within a small business. †¢ The economy’s motivation of small businesses stability as compared to large businesses that are well established, also the financial assistance of other organization including the government. †¢ Different categories of a company and the importance of CRM to any size business. †¢ To compare the marketing plan of a small business and a large business where it reflects the strengths, weaknesses, opportunities and threats. Conclusion: This paper is intended to give clarity on the depths of small businesses, how they plan to succeed and get through possible adversity. The surviving mechanism it takes to maintain in a world where large businesses are expected to exist longer than small business. Small businesses are becoming a trend in the work environment today. The analogy of small businesses to large business brings about the question, â€Å"Can they eventually equal up in the worldShow MoreRelatedMarketing Plan For A Job For Small Business Owners Essay1551 Words   |  7 PagesINTRODUCTION Sales are the name of the game if you run your own business. But being good at selling is rarely the reason that the entrepreneurs get started the first place-passion; expertise and the desire to be your own boss are the main drivers. The truth is that selling is often one of the difficult aspects of the job for small business owners. Having sales strategy will help to focus the attention and ensure that organization can make the most of the every opportunity. 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These people are Tatsuo Matsuo who is a HR manager of Fujitsu, Shinya Kitagawa who is a HR manager of Hitachi, and Dr. Thomas Field who is a director of the Agribusiness Entrepreneurship program. The following are the details: Tatsuo Matsuo: Mr. Matsuo is a competent HR manager with 12 years experience in HR consultations. He is interested in developingRead MoreExpanding The Dreamx Coffee Business1527 Words   |  7 PagesCoffee Business The Dreamx coffee business would be expanding one day keeping in view the trend in the area. This paper aims at proposing the desired expansion plan of Dreamx coffee business which is a small scale business. Financial plan: The expansion of a business will be based upon debt financing as all the available sum was used in launch of first branch. 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Iliad Father Son Relationship - 1562 Words

In The Iliad, Homer offers incredible insights into the themes of human interactions. While the epic narrative moves forward, these dynamics are kept intertwined with the devastating battlefield. One of the prominent themes is the father-son relationship and this Iliadic father-son dynamic is focused mostly between Priam and Hector. Looking at scenes featuring both characters, their interactions feature mutual feelings of love, concern, and, most importantly, interdependency. Priam cares for Hector, imparts values tied to the heroic code, and carries expectations for his son. On the other hand, Hector aims to meet Priam’s expectations and repay his father for all that he has done for him. In the background of this relationship, Homer†¦show more content†¦One key element of Priam’s dismissal of the code can be found in his diction. His words carry considerable weight to them and target his son’s eleos. Priam saw aidos as an obstacle and his words involved method of reverse psychology. The 2 themes of eleos and aidos can not easily coexist, so Priam sought to transform the values of aidos. Priam pleads: â€Å"Show some pity for me, Before I go out of my mind with grief, And Zeus finally destroys me in my old age† (Il,22.66-68). His speech contains 3 main points but the most important is where he states Hector must stay alive to protect him. This scene of persuasive rhetoric culminates in an appeal to the bond they share, and illustrates that Priam expects this to exercise the greatest influence on Hector. Priam’s basis of appeal forms this idea that the heroic values of fame and honor have their roots in the ties that bind a father and son. This illustrates the interdependency and reciprocal nature that underlies the relationship. Throughout this argument, it’s made clear that Priam far values his paternal role over his royal role. In fact, nowhere in his rhetoric does it offer a viewpoint of Trojan king. For example, Priam does not bear hatred for Achilles because he is an enemy of his state, instead, his hatred is based upon the fact that Achilles has killed most of his sons. (Il,22.415). For the duel between Hector and Achilles, a Trojan kingShow MoreRelatedFamily Dynamics in Homers Iliad969 Words   |  4 PagesThe relationships between parents and their sons in the Iliad are not relationships we expect to see in today’s society. The Iliad portrays the relationships between fathers and sons as something more than just physical and emotional. It is based on pride and respect for one another. The expectations of their son are more so to pass on their fathers reputable name and to follow in their father’s footsteps of being noble warriors. These relationships are the driving forces in th e Iliad, making eachRead MoreThe Theme of Family in Books 6 and 24 in Homer’s Iliad.1017 Words   |  5 PagesTerm Paper 1 CORC 1110 Classical Cultures The theme of family in books 6 and 24 in Homer’s Iliad. Family is very important in Books 6 and 24, but it is also one of the main themes throughout the Iliad. Book 1 begins with the vengeance taken by a father who has lost his daughter. The leaders of the Greeks are brothers, and Achilles’s revenge against Hektor is caused by the loss of the brotherly love of Patroklos. And even amongst the gods, the allegiances to the Greeks or the Trojans isRead MoreA Comparative Analysis of Odysseus and Achilles Essay1207 Words   |  5 Pagestranscends an individual and is passed on to successive generations. Having fathers of fame, both Odysseus and Achilles feel that they must maintain the kleos of their lines and build upon it. Achilles and Odysseus share a similar lineage. Numerous times Odysseus is refered to as â€Å"Son of Laertes in the line of Zeus†¦.† Achilles achieves is semi-divine status through his immortal mother, Thetis. Both heroes were the sons of famous warriors, Laertes being one of Argonauts, and Peleus having traveledRead MoreRelationship Between Odysseus And Telemachus1679 Words   |  7 Pagesof classical literature portrays a relationship between a father and son that appears quite distinct compared to relationships in today’s society. Mothers are known to be more emotional and soft, whereas fathers are more stoic and stern. Fathers hardly have physical interactions with their son’s, in fact, they do not express much emotions like a mother would. Homer’s epic poems â€Å"The Iliad† and â€Å"The Odyssey† have emerged from a patriarchal society, where fathers held the dominant role in a familyRead MoreAn Essay on the Illiad868 Words   |à ‚  4 Pagesa ‘student of his culture’ and thus both The Iliad and The Odyssey are directed sources of their own period. Select any one episode or scene from either of the poems as one that you feel is most memorable. What does it tell about Homeric culture? A writer is a reflection of his age. A work of art is considered a mirror of the customs, culture, and concepts of the age to which it belongs. Homer’s writings are a true representation of this. His Iliad and Odyssey both reflect the old Greek cultureRead MoreThe Epic Of The Iliad943 Words   |  4 Pages The Iliad tells the story of the battles between the Achaeans and the Trojans, and the events happening during the weeks of arguing between King Agamemnon, the leader of the Greeks, and Achilles, Greece’s greatest warrior. These events play the role of a playground for the gods, as they often intervene and usually change the outcome of certain events. In regard to Homer, Longinus claims that he feels â€Å"indeed that in recording as he does the wounding of the gods, their quarrels, vengeanceRead MoreHeroes Found in the Iliad and the Odyssey by Homer767 Words   |  3 Pages In Greek culture it is customary to find a very strong social prototype in socie ty , especially in men, heroes are usually found in every story, such is the case of the literary works of the Iliad and the Odyssey by Homer. Homer’s poems reflect the qualities that should be found on men of this stage, these were predominantly heroic values. Is Homer building an ideal world through his poems? Is he writing about the quiet desires of every man and woman of Greece from these times? The idealRead MoreRelationships Between the Gods and Mortals in Homers Iliad638 Words   |  3 PagesQ1.Describe the relationships between the gods and mortals in The Iliad .What are the Greek gods like? The Greek gods are highly partisan beings in the Iliad. The Greek gods side with different armies there is no side that is more moral or favored by the gods than the other. The Trojan War itself was largely begun because of a rivalry between Athena, Aphrodite, and Hera. The gods also favor certain mortals Athena prefers Odysseus, for example, while Aphrodite adores Paris. This favoring is notRead MoreAnalysis Of The Book The Iliad 965 Words   |  4 PagesSing, goddess, the anger of Peleus’ son Achilleus and its devastation, which put pains thousandfold upon the Achains,† (page 76 lines 1-7)This quote comes Richard Lattimore’s translated version of The Iliad, it tells the reader that Achilles is a man who is capable of great anger, anger that will kill thousands and bring much suffering. You wouldn’t think that a man like that would be able to feel anything but that anger, but in Christopher Logue’s War Music we see, â€Å"a naked man run with wha t seemsRead MoreExamining Family Relationships in Literature: Examining Antigone, The Odyssey, and The Iliad880 Words   |  4 PagesThe human relationship can be interpreted as interpersonal or intimate; stemming from these two classifications are many of the reasons for characteristic development within human nature. By studying literary works we can glimpse into human behavior and learn what actually causes a person’s actions and downfalls. Many of these works have shown the effects a dominant and inferior relationship may cause, ranging from self-independence to parental influence. We’ve seen the defiance of rulers, the

Writing Internship Report on Working In Restaurant And Bar

Question: Write a report on "Working in Restaurant And Bar". Answer: Introduction The Empire tavern is a renowned bar and restaurant geographically located in the heart of the Auckland city in New Zealand. It is well-known for its garden bars and also one of the leading entertainment venues of Auckland. This building is an ideal venue for different sorts of functions. The restaurant was constructed in the year 1870 and it is a replica of fine Victorian architectural gem. Since the year 1870 the restaurant was purchased and sold by many owners and in the present it is owned by the Kiwi couple. A Standard Operating Procedure (SOP) is a collective set of written instructions which is documented in form of a routine so that it can be used by the employees in order to perform activities in a hotel. A SOP aids in preserving the quality and also the consistency of the performance, service and standards of a hotel (Kim et al., 2016). The designing of a SOP is an integral part of a flourishing quality management system as it helps the employees with specific job information to perform the duties properly. It is a necessity that all the new employees of the hotel or restaurant should be provided training on the SOP of the organization. The term front of the house employees is referred to those employees of the hotel industry who are exposed to the customer directly, i.e. the employees those who attends the clients directly are known as the front of the house employees. The areas of a restaurant or hotel where the front of the house employees seen at the entry, waiting room, bar, the dining room and the outdoor seating area. On considering Empire Tavern, the front of the house employees remains involved in addressing the guest, serving the food and drink and assisting them in various services. Since, these workers are involved in the direct interaction with the customers, their manners and performance replicates the success of the organization significantly. In the following project the review of the Standard Operating Procedure for the new front of the house employees at the Empire Tavern would be discussed. This would help to make difference in customer service and their satisfaction by noting the strengths and weakness of the SOP. Addition to this a review of the SOP would also aid in understanding of the impact on employees confidence and motivation. Therefore, with the help of the SOP, it could be determined if and how would SOP bring about positive change in the service and help workers of the organization to achieve adequate knowledge to perform their roles to their most potential. The main objective of this project is that to review the Standard Operating Procedure of the organization which would help to determine whether there are any discrepancies that can be rectified or new standards for the front of the house employees can be implemented in order to flourish. Information Collection Methods This research has been conducted on the basis of a method of descriptive research. This research method was pre-planned and it had assisted to utilize the information from the target population by analyzing their behavior, attitude and opinion. The participants of this research were given the surety that their personal information will be kept confidential in every possible way. The collection of data was carried out at the Empire Tavern and was performed through Questionnaires, Interviews and personal observations. In this research, personal observation was one of the key elements, because it helped to utilize the information in terms of the experiences. With the help of the personal experiences, the conduction of interviews and preparation of questionnaires was easily done. In this research, the conduction of interviews was carried out in detail by involving 5 employees of Empire Tavern. The interviews were given by the managerial level personnel, old employees and the new employees. The researcher acted as a mediator had driven and kept the interview on track towards answering the questions of research. The researcher was able to collect adequate information and in-detail in formation by interviewing the different levels in hierarchy. In the process of interview, the individuals were asked regarding their experiences with respect to the process and services of Empire Tavern, the environment of working and the services provided by it. In this research, the preparation of the questionnaire had an aim to answer the research question. It was short and will easy to understand by all the staff members of Empire Tavern. The questions were prepared with the help of the collected information from review of literature as well as observations. The respondents associated with research were re instructed to answer the questions according to their own will. The questionnaire comprised of the following questions: What is their current position at Empire Tavern? In which department do they work? For how many years, they have been working in Empire Tavern? How are they satisfied overall by working in Empire Tavern? What is the best thing about working in Empire Tavern? What is their overall working experience in Empire Tavern? How much they are satisfied in working in their assigned departments? What things are affecting in achieving satisfaction in job? How do their senior officials and managers treat them? What all things the department should do to make it a better place to work? To what extent they will recommend other individuals to work in Empire Tavern? This questionnaire have been given to the managerial level personnel, old employees and the new employees and it will enable to collect information regarding their viewpoints as well as experiences of working in Empire Tavern. It will provide an overall view of the employees towards the question of research. In this research, the personal information of the participants will not be informed to anyone because it will be unethical to disclose their information to any other individual. Discussion By observing the results of the questionnaires, interviews and personal observations, the researcher can infer that the new front house employees of Empire Tavern are not satisfied with respect to their job to much of an extent. They have focused on some of the things that need to be change in the standard operating procedure (SOP) of Empire Tavern. The response of the Questionnaire, interviews and personal observations have revealed that the employees lack motivation and due to this reason it is believed that the employees are not working in an efficient manner. Hence, there is a need of an effective S.O.P for Empire Tavern, so that that the new front office employees can be motivated with it. According to Herb Kelleher- A motivated employee treats the customer well. If the customers are happy, they keep coming back and by this way the shareholders are also pleased. A well versed S.O.P ascertains that all of the standards are being followed by the staff members and each and every employee follows the similar structure to perform their respective jobs (Astika Rani Setyo Sari, 2013). It makes feasible for the employees to perform their job. It helps them to sharpen their skills and boost their overall confidence (Bowie Buttle, 2013). For the employees, it makes the work enjoyable, without any stress. If the employees are happy, the customers will also be happy. If in case, the S.O.P is not reviewed on time, it can lead towards misunderstanding among the staff members an can possess an adverse effect on the organization. It results in a negative influence on the confidence of the new employees and will defeat the core purpose of the organization (Morgan et al., 2015). The trustworthiness of the customers or client depends on certain minimum level of quality in the product or the service they get (Davis Horney, 2015). An effective S.O.P can reduce the occurrence of error or variations that takes place quite often in a restaurant and bar as a majority of the times the employees who work in it utilize the job a temporary source of income till they do not find jobs of their core or interested fields (Mariana et al., 2015). Due to this reason, the services provided by them gets affected which ultimately leads to the loosing of faith and interest with respect to the services which are provided by the restaurant and bar. With the help of an effective SOP, a comparison can be made regarding the provided services and the quality standards can also be measured in order to attain the service of quality control (Tsaur et al., 2014). The motivation of staff members is one of the significant tools for accomplishing success in each and every business. In the business of restaurants and bars, the staffs who are motivated play an essential role because they communicate with the end consumers directly. Consequently, the well-trained and motivated staff members have an enormous impact on the success of a particular business (Mariana et al., 2015). An effective SOP provides the right to an employ and also provides information regarding the organization and its performance. In order to build confidence in the new staff members, it is necessary to provide the new employees with the correct information regarding the job together with the rules and regulations of the organization (Iomaire, 2015). If the new staff members will be provided with a proper knowledge regarding the job then they will become very much confident as well as motivated to perform their duties of the job with their full potential (Jung Yoon, 2014). A majority of the restaurants and bars involves small businesses. It is not easy for the small businesses to arrange an appropriate training procedure for the new staff members and they cannot spend a long time for training (Even Macpherson, 2014). The majority of the times, the new staff members are asked to follow the existing staff members and observe the environment of working (Li et al., 2013). Due to the shortage of a professional training, a bulk of the necessary information may not be provided to the new staff members (Li et al., 2013). Hence, in an organization, a well-versed SOP can provide all the important information regarding the standards of service and the rules and regulations of the organizations to the members of the staff (Ivanovic Collin, 2015).It will save loads of time for training and will also provide better services in every possible way (Jung Yoon, 2012). Expanding the S.O.P beyond the regulations of heath serves the restaurant and bars well because it make clear how to perform a particular task, such as setting tables, taking reservations and tips for cashing out the credit cards (Astika Rani Setyo Sari, 2013). The SOP for bartenders may include following the practices of safe serving to prevent the clients or customers who are drunk. The SOP for appearance and safety of the staff may include wearing of footwear that is non-skid and are resistant to grease so that they cannot slip and fall (Prayag Hosany, 2015). An SOP is effectual when it is complete, beneficial and accepted. It might take numerous weeks for the compilation of written standards (Ivanovic Collin, 2015). The members of the staff should be assigned to list the information that accurately reveals their daily activities (Nickson, 2013). The establishment of SOP in an organization assists in the conduction of performance appraisals of the employees. The employees should be given a target level of outputs for each SOP in their job description (Boella Goss-Turner, 2013). The main purpose of a SOP is to provide in depth directions to the individuals, so that they can do their in a correct manner. Simultaneously, Different SOPs might have different purposes (Kotas, 2014). Depending on the planned utilization at the time, a SOP may possibly be presented or written in a different way in order to be more effectual (Testa Sipe, 2012).THE SOPs which are a part of a reference manual might encompass large amounts of descriptive details and even information regarding supporting backgrounds, so that the staff members can understand its significance and its main steps (Jung Yoon, 2014). When utilizing the similar SOP in basic trainings, fewer details might be required. The amount of detail ought to be tailored to the training level (Davis Horney, 2015). For instance, the new trainees may be overwhelmed by large amount of details, so there is a need to provide them with the details which they need to do their job in a correct manner (Bowie Buttle, 2013). A well-written SOP can also be explained visually by means of a flowchart or annotated illustrations which make it easier for staff members to perform their jobs in an efficient manner (Boella Goss-Turner, 2013). They don't have to guess how the organization wants them to do the tasks as they can follow a procedure or method which is made easy to reference and can be taken as a printout or can be read from the computer itself (Andrews, 2013). Through a standard practice, the staff members take pleasure in more inevitability in their jobs and can sharpen their skills with respect to each and every task assigned to them to elevate their overall performance (Van der Wagen Goonetilleke, 2015). As the organization grows, the management may make a decision to set up diverse locations in which the staff members will replicate the process of work in terms of the original location (Dhiman Ghai, 2013). With the help of SOPs, it is easy to repeat the processes across the organizations. The members of staff at each location can make use of the similar operating instruction manual to recognize the procedure of performing a standard procedure (Zikmund et al., 2013). The organizations can also track the efficiency of all the sites based on the performance levels for all standard operating procedures (Nickson, 2013). The key issue identified in this SOP review of new front house employees of Empire Tavern is concerned with the lack of motivation and support among the staff members. Due to this issue they are not able to perform their work efficiently and as a result of this, the overall performance of Empire Tavern is getting affected which is not at all expected by the owner and other management officials. The questionnaires, interviews and personal observations have helped in getting the required information in terms of reviewing the SOP of Empire Tavern. One of the important tools for achieving success in all the businesses is the motivation of the employees or members of staff. In the business of bars and restaurants, the staff members who are highly motivated play a vital role because they converse with the clients or consumers in a direct way (Gikutha, 2015). As a result, the well-trained as well as motivated employees or members of staff have a huge impact on the achievement of a specific or particular business. An effectual SOP offers the right to an employee as well as provides information about the organization and its performance (Morgan et al., 2015). To facilitate the building of confidence in the new staff members, it is essential to offer the new employees with the accurate information about the job accompanied by the rules and regulations of the organization (Tsaur et al., 2014). If the new staff members will be provided with a correct knowledge concerning the job then they will turn out to be enormously confident as well as motivated to carry out their duties of the job with their full potential (Davis Horney, 2015). An SOP is effective when it is inclusive, valuable and acknowledged. It may take several weeks for compiling the written standards (Boella Goss-Turner, 2013). The staff members should be allocated for listing the information which correctly reveals their activities on a daily basis (Joppe Li, 2014). The establishment of SOP in an organization helps in the conduction of performance appraisals of the staff members. The employees should be given a target level of outputs for each SOP in their job description (Prayag Hosany, 2015). When utilizing the similar SOP in basic trainings, fewer details might be required. The amount of detail ought to be tailored to the training level (Davis Horney, 2015). For instance, the new trainees may be overwhelmed by large amount of details, so there is a need to provide them with the details which they need to do their job in a correct manner (Bowie Buttle, 2013). The most important purpose of a SOP is to offer comprehensive directions to the individuals, so that they can do their job in a correct manner. At the same time, different SOPs may have dissimilar purposes (Bowie Buttle, 2013). Depending on the intended use at the time, a SOP might be presented or written in a different manner in order to be more effective (Jung Yoon, 2012). THE SOPs which are a part of a reference manual may include large amounts of vivid details and even information regarding supporting backgrounds, so that the members of staff can comprehend its importance along with its major steps (Astika Rani Setyo Sari, 2013). When making use of the similar SOP in basic trainings, smaller amount of details may be needed (Nickson, 2013). The amount of detail must be modified to the level of training. For example, the new trainees may possibly be besieged by huge amount of details, so there is a necessity to give them the details which they require to do their job in an accur ate manner (Li et al., 2013). Hence, in an organization, a well-versed SOP can provide all the essential information regarding the standards of service along with the rules and regulations of the organizations to the employees or staff members (Tan Netessine, 2014). It will save loads of time for the process training and will also provide better services to the individuals in an efficient manner (Zikmund et al., 2013). Conclusion In the end, it can be concluded that this investigation has revealed the effectiveness of the SOP of Empire Tavern. The methods of collecting information such as interviews, questionnaires and personal observations highlighted the main concern of the front office employees, who are working in Empire Tavern. The existing SOP is not efficient in providing motivation and support to the new front office staff members and due to this issue they are unable to perform in an efficient manner and as a result of this the overall performance of Empire Tavern is getting affected. Hence, there is a need of an effective S.O.P for Empire Tavern, so that that the new front office employees can be motivated with it. An effectual S.O.P can minimize the occurrence of error or variations that takes place quite often in a restaurant and bar as a majority of the times the employees who work in it make use of the job a temporary source of income till they do not find jobs of their core or interested fields . Due to this reason, the services provided by them gets affected which ultimately leads to the loosing of faith and interest with respect to the services which are provided by the restaurant and bar. With the help of an effective SOP, a comparison can be made regarding the provided services and the quality standards can also be measured in order to attain the service of quality control. Taking into consideration Empire Tavern, the front of the house employees remains involved in addressing the guest, serving the food and drink and assisting them in various services. Since, these workers are involved in the direct interaction with the customers, their manners and performance replicates the success of the organization significantly. Intensifying the S.O.P beyond the health regulations serves the bars and restaurants well since it makes apparent how to perform a particular task, such as setting tables, taking reservations and tips for cashing out the credit cards. The SOP for bartende rs may comprise following the practices of safe serving to prevent the clients or customers who are drunk. The SOP for appearance and safety of the staff may include wearing of footwear that are non-skid and are resistant to grease so that they cannot slip and fall. With the help of an effectual SOP, a comparison can be made regarding the provided services and the standards of quality can also be measured in order to accomplish the quality control service. Recommendations The results of the survey using questionnaire and interview as tools and review of the Standard Operating Procedure reflects the fact that the major incongruity that exist in Empire Tavern, Auckland is that the employees lack the support and motivation. These two are the key components that can effect employee retention and elevate the performance level of the employees which ultimately will impact on producing positive outcome out of the business. The few recommendations that can bring about change in the whole business are as follows: New employees will be more probable to excel in their situations and work in the organization if they sense they have an opportunity to progress up the ladder. In order to motivate the staffs especially the front of the house staffs, clear goals should be set to help them in achieving performance related goals. Their works ranging from food service to registration should be appreciated. There should a provision of guest cards which would be received by the employees based on their performance level. Bonus provision based on the number of guest cards should be implemented. This would boost up the Morales of the employees. Moreover, rewards and recognitions from the organization can bring about a change in the performance level of the employees. It is also recommended to develop an effective Standard Operating Procedure for the front of the house employees especially since these employees unswervingly communicates with the customers. There understanding about the legal and regulatory requirements is essential for the business to run. One of the key determinants for the success of the Empire Tavern is the employment of skilled employees which can reduce time for training them or else use of minimal time train the new employees to sharpen their skills and elevate their performance effectively. References Andrews, S. (2013).Hotel front office: a training manual. Tata McGraw-Hill Education. Astika, G., Rani Setyo Sari, S. (2013).English Language Needs of Front Office Employees at Laras Asri Hotel(Doctoral dissertation, Program Studi Pendidikan Bahasa Inggris FBS-UKSW). Boella, M., Goss-Turner, S. (2013).Human resource management in the hospitality industry: A guide to best practice. Routledge. Bowie, D., Buttle, F. (2013).Hospitality marketing. Taylor Francis. Davis, T. R., Horney, N. (2015). Guest feedback and complaint handling in the hospitality industry. InProceedings of the 1988 International Conference of Services Marketing(pp. 246-260). Springer International Publishing. Dhiman, M. C., Ghai, A. (2013). BAR SERVICE OPERATION PRACTICES IN INDIAN HOTEL INDUSTRY: AN INVESTIGATION OF BAR MANAGERS'PERCEPTIONS.International Journal of Hospitality Tourism Systems,6(2). Engen, M., Magnusson, P. (2015). Exploring the role of front-line employees as innovators.The Service Industries Journal,35(6), 303-324. Even, W. E., Macpherson, D. A. (2014). The effect of the tipped minimum wage on employees in the US restaurant industry.Southern Economic Journal,80(3), 633-655. Gikutha, L. M. (2015). Standard Operating Procedures. Iomaire, M. M. C. (2015). Haute cuisine restaurants in nineteenth and twentieth century Ireland.Proceedings of the Royal Irish Academy. 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The Successes And Failures Of The League Of Nations In The 1920S Essay

The Successes And Failures Of The League Of Nations In The 1920S This isn't really an essay, its just a summary of the actions of the League of Nations that might come in handy if you have no notes. The Successes and Failures of the League of Nations in the 1920s Extracts from the Covenant of the League: To promote international co-operation and to achieved international peace and security: -by the acceptance of obligations not to resort to war -by the prescription of open, just and honourable relations between nations. -by the firm establishment of international law as the rule of conduct between governments. -by the maintenance of justice and a scrupulous respect for all treaty obligations in the dealings of organised people with one another. Successes and Failures of the League Vilna (1920)- Both Lithuania and Poland claimed Vilna, but it was given to Lithuania even though it had a majority Polish population. In 1920, Poland occupied Vilna, and refused to leave. This was definitely one league member showing aggression against another, the League didn't want to get involved. The League wanted to leave Poland alone as it was a strong barrier between Germany and communist Russia. In 1923, the League of Nations confirmed Poland's occupation of Vilna Verdict on the League: Weak and useless. The Aaland Islands (1921)- These islands are situated about halfway between Norway and Sweden. Both had made a claim for tem and were ready to fight, but they invited the League to make a judgement on the dispute. The League decided that the islands should go to Finland, and Sweden accepted this. Verdict on the League: A satisfactory outcome, but only because the nations in the dispute were willing to accept the League's authority. Upper Silesia (1921)- This was a plebiscite area defined by the League. Germany and Poland were both determined to get it as it was very important for industry. In the plebiscite people voted in favour of Germany 700,000 to 480,000. The League partitioned the area, the Germans got over half the land and population, where Poland got most of the industry. Germany was not pleased with this, but both countries accepted. Verdict on the League: A messy compromise, but whatever the League decided would have displeased someone. In difficult circumstances, it did as well as it could. Economic collapse in Austria and Hungary (1922-3)- After the war, Austria and Hungary's economies were in crisis, and with the burden of reparations it seemed they would simply collapse. The League arranged loans for the two countries and in effect, took over the economic management of the two countries. With this help, both Austria and Hungary were able to begin economic recovery. Verdict on the League: The League's action was prompt and effective. Corfu (1923)- In August 1923, five Italian surveyors mapping the Greek-Albanian frontier were shot dead on the Greek side of the border. When Greece didn't pay compensation, Mussolini invaded Corfu, an island off the Greek coast. This was completely against the principles of the League, of which it the Italians were a big part. The Council wanted to condemn Italy, but the great powers would not allow it, instead, pressure was put on Greece to apologise and pay up. Verdict on the League: A disaster ? confronted by a great power willing to use force, the league backed down. The Greek-Bulgarian dispute (1925)- After the Treaty of Neuilly, the border between Greece and Bulgaria remained a source of tension. After a number of violent incidents, Greece invaded Bulgaria in October 1925. The League condemned the Greek action and pressurised them to withdraw, which they did. Verdict on the League: Successful action brought a return to peace ? exactly what the League was for. But cynics suggested that the League was only willing to take firm action when no great powers were involved.